Why is it so important to use social media in business?
People like to share interesting and new information to other people, it’s that simple. It has been going on for thousands of years and is only getting easier! Social media is what connects a business on a personal level to their audience, and allows them to interact or share the business on a personal level. Breaking down the barrier of the individual and your business is the beginning of an exponentially growing number of customer relationships.
Businesses today have mainly been utilizing Facebook to create their businesses social media presence. Facebook is probably the easiest way for a business to begin breaking down the barrier between the customer and the business and create that relationship. Your businesses goal is to create the relationship where the customer can continue to stay in contact with your business on a casual basis. Moz states some of the “Do’s” and “Don’ts” of the unwritten Facebook “rules”.
1. Don’t Spam
– Nobody likes to see advertising on Facebook so don’t do it. They’re there to enjoy their time and see interesting posts!
2. Respond
– Timely responses to comments or statements will create a more personal relationship with your business and the customer.
3. Say no to cluster updates
– You can make status updates and posts, but keep it to a safe number. Don’t flood your customers page with updates or they may become overwhelmed.
4. Highlight important posts
– If your company has important posts e.g. acquisitions, sales or feature in news articles, you are able to highlight them on your timeline.
These are just a few of some unwritten “do’s” and “donts” that will help your business successfully create their online relationships.
Twitter, Pinterest and blogging have also gained recent popularity as far at the online social media presence for companies. All of which, share a majority of the same rules. One example of a company that had an online social media presence was that of Applebees and an unfortunate incident that resulted from their poor social media knowledge. Overturning Tables posted a very all made article about how this social media disaster transpired.
Social Media is constantly changing and is very difficult to effectively and continuously be up kept for your business. Do to the unlimited potential, the long term benefits however, will be far greater than any sort of advertisement you can put out!
Stay social people!